Diary studies on competence development at the workplace
Where do employees acquire knowledge to master everyday work tasks? This question is addressed by the University of Mannheim as part of a research project to review the 70-20-10 model. To find out if this is a workplace learning myth, employees from the insurance industry conducted digital diaries using the mQuest® Diary application.
Participants recorded their current or just completed work activities four times a day. The diary records contained information about the tasks, the assessment of the source of knowledge, the estimated learning gain, and the emotional experience of the employees during the activity.
Customer: University Mannheim
In a nutshell
- Deployed product: mQuest® Diary
- Independent completing of the questionnaires on the participants‘ own hardware
- Regular updates of the questionnaires during the study
- Use of push notifications as a reminder for updates and tasks
- Independent of Wi-Fi or mobile communications due to offline functionality
- Daily upload of the results