Mobile Data Collection für die Uni Mannheim
Never stop learning.

Diary studies on competence development at the workplace

Where do employees acquire knowledge to master everyday work tasks? This question is addressed by the University of Mannheim as part of a research project to review the 70-20-10 model. To find out if this is a workplace learning myth, employees from the insurance industry conducted digital diaries using the mQuest® ­Diary application.

Participants recorded their current or just completed work activities four times a day. The diary records contained information about the tasks, the assessment of the source of knowledge, the estimated learning gain, and the emotional experience of the employees during the activity. 

Logo Universität Mannheim

Customer: University Mannheim

In a nutshell

  • Deployed product: mQuest® Diary
  • Independent completing of the questionnaires on the participants‘ own hardware
  • Regular updates of the questionnaires during the study
  • Use of push notifications as a reminder for updates and tasks
  • Independent of Wi-Fi or mobile communications due to offline functionality
  • Daily upload of the results


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Provision of the software
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Support for questionnaire implementation
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The mQuest® Diary application provides extensive features for the conduction of diary studies and met all of our requirements for this study. The obtained data displays a much more complex picture than the 70-20-10 model suggests.
Andreas Rausch, professor of Economic and Business Education – Workplace Learning at the University of Mannheim

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