Digging deep

Holistic feedback concept for power machines

Since over 40 years Atlas Weyhausen GmbH is manufactoring compact wheel loaders for versatile use cases. As one of the few medium-size minted players in the market, the partner-orientated relationship to customers and retailers is of central importance.

To ensure and enhance customer satisfaction and retailer satisfaction the company is relying on a branded version of mQuest^® – free downloadable from Apple App Store and Google Play. With digital feedback forms the rating of machines and processes e. g. services and instructions, but also suggestions for improvement and customer satisfaction, are received. Automatically transmitted results help Weycor to develop and optimize machines and services.

Cient: Atlas Weyhausen GmbH
www.weycor.de

In a nutshell

Deployed product: mQuest^®
Comprenhensive audience feedback concept
Feedback options via text, audio, video and picture input
Automatic e-mail notifications to the back office
Individual forms for machine and process related feedback
Branded app – free downloadable via Apple App Store and Google Play

Services

Programming of questionnaires by cluetec

Automatic e-mail notifications

App Branding

Support

The satisfaction of customers, retailers and employees is for us, at Weycor, of special importance. Thanks to the implemented feedback system, based on mQuest^®, we will be able to respond in a better way to the wishes and opinions of our partners and users.

Ingo Schwengels, Head of After Sales Atlas Weyhausen GmbH

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