Digging deep

Holistic feedback concept for power machines

Since over 40 years Atlas Weyhausen GmbH is manufactoring compact wheel loaders for versatile use cases. As one of the few medium-size minted players in the market, the partner-orientated relationship to customers and retailers is of central importance.

To ensure and enhance customer satisfaction and retailer satisfaction the company is relying on a branded version of mQuest® – free downloadable from Apple App Store and Google Play. With digital feedback forms the rating of machines and processes e. g. services and instructions, but also suggestions for improvement and customer satisfaction, are received. Automatically transmitted results help Weycor to develop and optimize machines and services.

Weycor Logo

Cient: Atlas Weyhausen GmbH
www.weycor.de

In a nutshell

  • Deployed product: mQuest®
  • Comprenhensive audience feedback concept
  • Feedback options via text, audio, video and picture input
  • Automatic e-mail notifications to the back office
  • Individual forms for machine and process related feedback
  • Branded app – free downloadable via Apple App Store and Google Play

Services

Icon Stift
Programming of questionnaires by cluetec
Icon Sending
Automatic e-mail notifications
Icon Custom
App Branding
Icon Support
Support
The satisfaction of customers, retailers and employees is for us, at Weycor, of special importance. Thanks to the implemented feedback system, based on mQuest®, we will be able to respond in a better way to the wishes and opinions of our partners and users.
Ingo Schwengels, Head of After Sales Atlas Weyhausen GmbH

More success stories

Factory

Moving more through digitization.

Construction machinery manufacturer success story

Robust audit software for powerful machines.

Digitalisierung in der Baubranche

Home sweet home.

Audit software for supplier audits at Kärcher

Clean digitization of supplier audits at Kärcher.

Red truck on the road

Another milestone in digitization at Emons.

Software für Store Checks und Revisionen bei PM-International

Easy. Successful. Digitalized.

Digitalized satisfaction measurement at pharmacies

Sankt Katharinen Hospital Building Frankfurt on a sunny day

Healthy digitization at the Sankt Katharinen-Hospital in...

Audit software at Volkswagen for retail audits

Worldwide excellence through digitization.

Luftaufnahme von the lab

Human-machine interface for the car of the future.

Software für Tagebuchstudien zum Bezahlverhalten in der Schweiz

How is Switzerland paying?

Mobile Data Collection für Cargo im Auftrag von TIER

A user check on micromobility at TIER.

Digitalized audits at Continental with the mQuest<sup>®</sup>Audit software

More efficiency by digitalization at Continental

Softwareentwicklung mit Python für ZF

Smart automation of testing systems at ZF.

diary-study-software-perl

What stresses you out?!

Mobile Data Collection für die Uni Mannheim

Never stop learning.

Worth asking

Mobile App für Verkehrserhebungen und Fahrgastzählungen

Survey without detours

Irreplaceable at Car Clinics by Ipsos

Smart digitalized at MiRO

Photo: Lufthansa Group

Large-scale Customer Journey Study for Lufthansa Group

Digital touchpoint tracking for S&L Medienproduktion

Audit processes at Faurecia digitalized smart

Photo: Automobili Pininfarina

Digital vehicle evaluation at the Geneva Motor Show

Foto: Frank Seifert

Digitalized store checks at Fraport AG

Digital feedback sheets for Atlas Weyhausen

Photo: IKEA Österreich

Kitchen construction digitalized smårt

Open Air Insights for BOSCH

The early bird catches the customers

Faster to the customer at HMS

Lufthansa's future of air travel

Best-In-Class store execution with dichter & neira

DEKRA claims adjusters in field service