Digitized satisfaction measurement at pharmacies

Continuous and independent measurement of the quality of advice

Bonsai has been using mQuest® for continuous and independent measurements of the consultation quality (tracking) in pharmacies since 2009.

After the consultation, the customer has the possibility to rate the quality. The system transmits the data directly to Bonsai via internet, for example once a day. Subsequently, the data is evaluated neutrally and continually.

Category-based evaluation of survey data allows for a differentiated view on the consultation quality concerning different product segments, thus forming the ideal basis for improvements.

Logo: bonsai

Client: Bonsai Market Research
www.bonsai-research.com

In a nutshell

  • Deployed products at the terminal: mQuest® Research
  • Daily upload via Wi-Fi and mobile network
  • Interview duration: Approximately 5 to 7 minutes
  • Project start: 2009
  • Data is captured via questionnaires on tablets
  • Category-based analysis

Services

Icon Hosting
Hosting
Icon Support
Support
With mQuest®, we rely on a tool that meets all our requirements for a modern survey software at the first go.
Dirk Hamann, Director Research, Bonsai Market Research

More success stories

Software für Store Checks und Revisionen bei PM-International

Easy. Successful. Digitalized.

Luftaufnahme von the lab

Human-machine interface for the car of the future.

Mobile Data Collection für die Uni Mannheim

Never stop learning.

Mobile Data Collection für Cargo im Auftrag von TIER

A user check on micromobility at TIER.

Digitalized audits at Continental with the mQuest<sup>®</sup>Audit software

More efficiency by digitalization at Continental

diary-study-software-perl

What stresses you out?!

Softwareentwicklung mit Python für ZF

Smart automation of testing systems at ZF

Software für Tagebuchstudien zum Bezahlverhalten in der Schweiz

How is Switzerland paying?

Digitalisierung in der Baubranche

Home sweet home

Worth asking

Mobile App für Verkehrserhebungen und Fahrgastzählungen

Survey without detours

Irreplaceable at Car Clinics by Ipsos

Smart digitalized at MiRO

Photo: Lufthansa Group

Large-scale Customer Journey Study for Lufthansa Group

Digital touchpoint tracking for S&L Medienproduktion

Audit processes at Faurecia digitalized smart

Photo: Automobili Pininfarina

Digital vehicle evaluation at the Geneva Motor Show

Foto: Frank Seifert

Digitalized store checks at Fraport AG

Digital feedback sheets for Atlas Weyhausen

Photo: IKEA Österreich

Kitchen construction digitalized smårt

Open Air Insights for BOSCH

The early bird catches the customers

Faster to the customer at HMS

Lufthansa's future of air travel

Best-In-Class store execution with dichter & neira

DEKRA claims adjusters in field service

Digitalized trade fair survey for Faircontrol

300,000 interviews, 199 malls, 14 countries

Surveys and checks at the POS

Photo: Flughafen Zürich AG

Digitalized surveys at the airport in Zurich

Digitalized satisfaction measurement at pharmacies

Event survey at Villacher Kirchtag

Flight Mode? No Problem!