Best-In-Class store execution

Standardizing store audits in 14 Latin American countries

Based with 13 offices in Latin America, dichter & neirafrom Panama has been supporting more than 350 companies for over 33 years by generating and integrating insights in the areas of Shopper Understanding, Consumer Knowledge and Point of Sales dynamics.

d&n has chosen the mobile offline solution mQuest® for auditing and evaluating the point of sales execution activities for a global consumer goods company in 14 Latin American countries. More than 700 auditors perform over 23,000 store visits per month. In addition to the reliable offline functionality, the native support of iOS devices was a fundamental element in selecting the proper software for the challanging project. The fast adaptation of surveys to new project requirements offers additional value.

Logo: dichter&neira

Client: dichter & neira

In a nutshell

  • Deployed product: mQuest®
  • Used in 14 countries by more than 700 fieldwork users and 20 different types of surveys
  • More than 23,000 store execution audits per month since 2015
  • Over 90% of the original process has been automated
  • Daily upload of results
  • Independent of Wi-Fi or mobile networks thanks to offline functionality


Icon Custom
Branded mQuest® app
Icon Training
Intensive Training
Icon Support
Icon Hosting
cluetec’s mQuest® has allowed us to strengthen our store execution solution with user-friendly survey data collecting platform. Its multifunctional and flexible approach is also giving us the possibility to integrate its technology to other business areas and future artificial intelligence developments among others.
Jose Delvalle, Business Solutions VP – Trade Business Unit dichter & neira

More success stories

Construction machinery manufacturer success story

Robust audit software for powerful machines.

Audit processes at Faurecia digitalized smart

Digitalisierung in der Baubranche

Home sweet home.

Audit software for supplier audits at Kärcher

Clean digitization of supplier audits at Kärcher.

Red truck on the road

Another milestone in digitization at Emons.

Software für Store Checks und Revisionen bei PM-International

Easy. Successful. Digitalized.

Digitalized satisfaction measurement at pharmacies

Sankt Katharinen Hospital Building Frankfurt on a sunny day

Healthy digitization at the Sankt Katharinen-Hospital in...

Audit software at Volkswagen for retail audits

Worldwide excellence through digitization.

Luftaufnahme von the lab

Human-machine interface for the car of the future.

Software für Tagebuchstudien zum Bezahlverhalten in der Schweiz

How is Switzerland paying?

Mobile Data Collection für Cargo im Auftrag von TIER

A user check on micromobility at TIER.

Digitalized audits at Continental with the mQuest<sup>®</sup>Audit software

More efficiency by digitalization at Continental

Softwareentwicklung mit Python für ZF

Smart automation of testing systems at ZF.


What stresses you out?!

Mobile Data Collection für die Uni Mannheim

Never stop learning.

Worth asking

Mobile App für Verkehrserhebungen und Fahrgastzählungen

Survey without detours

Irreplaceable at Car Clinics by Ipsos

Smart digitalized at MiRO

Photo: Lufthansa Group

Large-scale Customer Journey Study for Lufthansa Group

Digital touchpoint tracking for S&L Medienproduktion

Photo: Automobili Pininfarina

Digital vehicle evaluation at the Geneva Motor Show

Foto: Frank Seifert

Digitalized store checks at Fraport AG

Digital feedback sheets for Atlas Weyhausen

Photo: IKEA Österreich

Kitchen construction digitalized smårt

Open Air Insights for BOSCH

The early bird catches the customers

Faster to the customer at HMS

Lufthansa's future of air travel

Best-In-Class store execution with dichter & neira

DEKRA claims adjusters in field service

Digitalized trade fair survey for Faircontrol